RMA request: repair and service for UV measuring instruments

Which device would you like to send in?

These details allow us to identify your device unambiguously.

Device type *

Radiometer with handheld unit Measuring instrument with its own display and one or more sensors. UV sensor Sensor without its own display, with voltage, current or digital output. Spectroradiometer Instrument that measures spectral irradiance. Irradiation chamber or UV LED system UV irradiation unit, lamp or LED module with controller. Other device Accessory, electronics or a device that fits none of the groups.

Manufacturer *

Opsytec Dr. Gröbel

Other manufacturer

Name of the manufacturer *

Type / model *

Serial number *

Shown on the type plate of the device.

Serial number(s) of the sensors

For several sensors, please enter all numbers, separated by commas.

Device ID

Optional. Your internal inventory number or device ID.

Purchase date or invoice number

Optional. Helps us to check a warranty claim.

Fault description

The more precisely you describe the fault, the faster we can find the cause.

Fault description *

Photos

Optional, up to 3 images (JPG, PNG or WEBP, max. 10 MB each), e.g. of the type plate, an error message or damage.

Requested service

Before any chargeable work, we inspect the device and agree the scope with you.

Repair We fix the fault. You receive a cost estimate beforehand. Inspection We check the function and condition of the device and report the result to you. Repair with subsequent calibration After the repair, we calibrate the device. The calibration is invoiced as a separate service.

Calibration *

DAkkS calibration according to ISO/IEC 17025 Accredited calibration in our own calibration laboratory with an internationally recognised certificate. Factory calibration Traceable calibration with factory calibration certificate.

Your details at a glance

Please check your details. Use “edit” to go back to the respective step.

Your contact details

We will send your RMA number and the delivery note to this address.

Company

First and last name *

E-mail *

Phone

Country

Message

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